General questions
Are all perfumes authentic?
Yes, all our perfumes are decanted from original bottles. We obtain these bottles through reputable retailers.
This way we make sure that you receive the genuine product and experience a perfume the way you should.
Why does the perfume smell different than I remember?
The smell of perfume can change between batches. From time to time brands decide to use different materials for their perfumes. This can affect the way it smells.
If you have any questions regarding the batch of your perfume, feel free to use the contact form to ask for more information.
Why are some perfumes more expensive?
The prices of the samples are based on the cost of the bottles we use. Therefore more expensive perfumes will also cost more per sample.
To make it easier to try our most expensive samples we allow some perfumes to be sampled in a 1ML size.
Is it possible to buy full bottles?
Currently we do not sell full sized versions of the samples we sell. We recommend finding those through recommended retailers.
How will my product be packed and delivered?
All samples are filled into glass vials with spray atomizers. We fill these using syringes. This way we keep the perfume in the original condition.
We label each perfume sample individually. Although we do our best to keep them uniform to eachother, some visual imperfections may occur.
Shipping is done in a cardboard box with bubblewrap to make sure your perfume samples arrive safely
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Delivery & returns
When will I receive my perfume?
We try our best to ship out orders within 48 hours. Generally this means that your order should arrive within 3 business days.
Sadly some delay's can happen so please allow up to 7 days to receive your order.
How can I track my order?
After you make an order you will receive an email with a confirmation. After we package and ship your order you will receive a second email with a track & trace code. This way you can stay up to date on the exact time your perfume samples will arrive.
What should I do if i haven't received my order?
Has it been more than 7 business days and have you still not received your order?
Please use our contact form or send an email to thefragrancefolio@gmail.com
Make sure to use the same email as was used for your order so we can find it.
My products are damaged or wrong, what should I do?
Have your perfume samples been damaged during shipping or have you received the wrong samples?
We are very sorry for the inconvenience. We do our best to make sure these things don't happen.
Please use our contact form or send an email to thefragrancefolio@gmail.com
Make sure to use the same email as was used for your order so we can find it.
Where do you ship?
Currently we only ship within the Netherlands. We will update this as soon as we open up shipping to other countries.
How can I return my order?
You can start a return by clicking the Returns and cancellations link in our footer. This will redirect you to a page where you can start a return for your order.
For our full refund policy please read our Refund Policy